Registered Office: Silici nº 1 -5-. Cornellà de Llobregat. Barcelona. Spain.
Information we collect
We gather personal identification data such as your name, address, telephone number, email or your username as required by sections of this website, when you request information, purchase our products, register as a user and, in general, when it is deemed necessary for the continuance of business relations with MECALUX. In the case that maintenance service is provided, your voice may be recorded. In the event purchases are made via the Internet, banking data that may be provided shall be transferred directly to the banking entity through the respective payment gateway; as such, the data corresponding to your debit or credit card shall not be accessed or stored by MECALUX.
Purposes of processing your data
The personal data supplied to us are processed for the following purposes:
- deal with your requests for information and visits;
- manage business relations;
- contact you through email;
- send business communications by post or email to apprise you of our products, services, sales and promotions, provided that you have consented to them;
- carry out surveys on our products and services in order to know about your experience with MECALUX and offer you better customer care and service; and
- provide online support to address your requests for maintenance service, technical assistance or information.
If you are a job candidate, your data can be processed in order to:
- carry out personnel recruitment procedures;
- apprise you of the job vacancies that arise in our organisation.
- request job references from people or companies to which you have rendered your services; and
- when applicable, hire you as an employee.
Data storage period
In the event you request information on our products and services, your data will be stored for the time needed to communicate information in this regard to you.
In the event that technical support, maintenance service or information is requested online, your data will be stored for the time necessary to attend to your request, manage business relations, provide service and fulfil legal obligations.
If you maintain business relations with MECALUX, the data provided for this purpose will be held while business relations are maintained or for the years required to comply with the accounting and tax obligations in force.
Your personal data could be processed to send you surveys on our products and services in order to know about your experience with MECALUX and offer you better customer care and service. These data will be retained for the time required to measure your satisfaction with MECALUX.
In the event you consent to receive advertising by post and email, your data will be stored until you communicate to us your wish to unsubscribe for that purpose or until you exercise your right to cancel your data.
If you are a job candidate, the data provided to this end will be stored until the job posting has been allocated or until you exercise your right of cancellation. In the event you do not exercise your right of cancellation within one (1) year, your data will be cancelled after said time. Assuming that you are hired for the job post, your personal information will be stored for the length of the working relationship and for the legally-prescribed period.
Legal grounds for processing your data
MECALUX is entitled to handle your data to process your orders, provide the agreed-upon services and send the requested information for carrying out the respective purchase or service contract or for the implementation of pre-contractual measures at the request of the interested party.
MECALUX is entitled to send business communications about our products, services, sales and promotions if you have given your consent.
By the same token, MECALUX has a legitimate interest in carrying out surveys and collecting data for the provision of maintenance service with the aim of improving customer service.
MECALUX is entitled to handle your data for recruitment processes in accordance with your expressed consent.
In any event, you have the right to revoke the given consent, in a non-retroactive manner, at any time.
Your data can be communicated to these recipients
Your data can be transmitted to other companies of the MECALUX Group, our business partners inside the European Union and, on a residual basis, to other countries when strictly necessary and only in order to fulfil your requests for information, manage your business relations with us and provide technical support or information. You can consult information on the Group’s companies at our website.
Protection of your data
It may be necessary to create a user account and configure a password to use specific functionalities or services offered by our websites. In this case, it is your responsibility to maintain password confidentiality. We deem that any person who accesses their account with their password is authorised to do so. We are not responsible for unauthorised access or the damages that this may cause. In the event that you have knowledge of the illegal use of the account and its password, or of any other problem related to the security of the account, you must change the password and inform us immediately.
Furthermore, we inform you that MECALUX has implemented the necessary technical and organisational measures to ensure the privacy and security of your personal data.
Your data protection rights and how to exercise them
You have the right to access your personal data, rectify inaccurate data or request their deletion when they are no longer required. You also have the right to object to the processing of your personal data and to request their portability. In certain circumstances, you may request restricted processing of your personal data.
Last updated: July 2020