Remote support

Remote support

We will keep your system in top notch condition

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Mecalux in 2021 Gartner Magic Quadrant for WMS

We stay involved long after your system is up and running. Once a customer is working with our software, Mecalux offers ongoing, comprehensive software maintenance services.

  • License management

    Receive product updates and patches. Mecalux invests a great deal of its business resources in the improvement and ongoing development of its software solutions to pass onto its customers.

  • Remote support

    Enjoy support from our team. Choose from options such as: Monday to Friday, 8 am to 6 pm office hour assistance; to the more extensive 365 days a year, continuous customer care package. Any customer with an active license can sign up for our remote support service.

  • System monitoring

    Remote support also includes proactive monitoring via the Easy Monitor tool, which checks periodically that all critical aspects of your installation are running smoothly. 


  • Backed by a solid company with more than 50 years of experience.

  • More than 370 engineers work exclusively on developing software solutions.

  • Mecalux adapts to your company’s needs and objectives.

  • Continuous software development and updates, thanks to substantial investments in R&D.